Go to Sidebar > Sales and select the order you want to issue a refund. Click the three-dot blue button at the upper right-hand corner of the page and tap on "Issue Refund".
2
In the refund page, you can refund the whole order by tapping on the red "Refund Entire Order" button at left-hand side of screen. Or, you can refund a single product by tapping on its image. You can either issue a full refund or partial refund.
3
If you choose the partial refund option, another window will pop out. You can input any amount less than the initial charge here and click "Done".
4
Click the "Issue Refund" button and it will lead you to refund confirmation page. Under the refund method, tap on the blue right arrow button and choose "Store Credit". Then, you select the customer to receive the refund. (If a customer was attached to the original sale, they will automatically be added to the return) Finally, you can also input any comments under the refund reason section.
5
Tap on the "Confirm" button and an alert message will ask you to confirm the return. Choose "Yes" and you are done. You can check by going to customer's store credit page.
